Support
Questions, problems or feedback? Here's how to get help.
Contact us
Email us at
support@turfsignal.comTell us your company name, the device you're using, and what you were doing when the problem happened. Never send us your password.
If you use TurfSignal through your employer, your company's TurfSignal admin can also help with invites, roles, territories and owner-lookup access.
Frequently asked questions
How do I delete my account?
In the app, go to Settings → Account → Delete account and confirm with your password. You don't need to email or call us.
You're signed out on every device right away, location recording stops, and your location history is deleted. The knocks, notes and leads you logged are your company's records, so they stay with your company without your name.
If you own your company's account, you'll first need to transfer ownership to another admin or delete the company. The owner can delete the company from the app's settings; it can be restored for 7 days, and after that all of its data is permanently deleted.
How do I add users to my company?
Company admins add users. In the app, an admin invites each person by email and picks their role (admin, manager or rep). The person gets an invite link, sets a password and joins your company. Invite links expire after 7 days, and an admin can resend or cancel them.
Admins also decide which users can use owner lookup, and can remove a user at any time.
What devices does TurfSignal work on?
TurfSignal works today as a web app in an up-to-date web browser on phones, tablets and computers. Sign in at app.turfsignal.com.
The iPhone and Android apps are coming soon to the App Store and Google Play. Keeping the route recording while the phone is in your pocket needs the phone app. In the web browser, the route records while TurfSignal is open on screen.
Is my location tracked when I'm not working?
No. TurfSignal records your location only while you're clocked in. Clocking out or signing out stops it, and a shift left open closes on its own after 12 hours, or after 2 hours without location updates.
While you're clocked in, your company's managers and admins can see where you are. Other reps can't. You can see your own routes, and location points are deleted after 90 days.
Why don't I see the owner lookup button?
Owner lookup is off until a company admin turns it on for you, and your company's email address must be verified. In the iPhone and Android apps, you also need to be at the house you're looking up.
Why can't I call some phone numbers?
Numbers on the Do Not Call registry are flagged, and the app's call and text buttons are turned off for them. Numbers whose status is unknown are labelled as unknown, not as clear.
I'm a homeowner. How do I get my information removed?
Email support@turfsignal.com with the property address. We'll add the address to our suppression list so TurfSignal users can't look up its owner, and remove existing lookups of it.
New to TurfSignal?
New to TurfSignal? Create your company account and invite your team.